Doctors can add to their productive hours
If you are a doctor, running your own healthcare facility and facing a similar situation, you would be pleased to know that there is help available for you. Online physician services, not just in New Jersey but all across the country, are providing vital call handling assistance to doctors struggling to handle patient calls on one hand and attending to patients on the other. Doctors who are utilizing such services are happy that they can dedicate more practice time to patients and add to their productivity. In addition to that, they can also take the much-needed breaks from their busy schedule and rest assured that calls by patients are being attended to.
Choose the call handling service carefully
However, just about any call answering service won’t be able to cater to the needs of the healthcare services run by physicians. The call attendants should be HIPAA (Health Insurance Portability and Accountability Act) compliant, which means that they should have been trained as per the norms and best practices laid out in HIPAA guidelines. Unless you’re able to ensure that, you might end up harming your business interests more than gaining any tangible benefits out of hiring any such call handling service. If the patients calling up your office or facility are not spoken to in the manner prescribed by the HIPAA guidelines, you might end up with eroded goodwill in the market.
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